Frequently asked questions

How do I buy tickets?
Select the relevant category of tickets from our ticketing web page for information on how to buy tickets for the cricket.

I'm going to the cricket. What time does the match start/finish?
Start times vary depending on the type of match and venue.  Check out the full schedule for details.

Can I bring my own food and drink?
Yes you can bring any food into the ground provided it is not from a commercial outlet and bring your own drink in unopened, plastic bottles up to 750mls in size. These can be brought into the ground in a small chilly bag small enough to fit under a seat.  Check local entry conditions for details.

What if I need accessible seating?
All venues have seating available for patrons in wheelchairs or who require mobility assistance.  Request details from the Ticketek when booking your ticket. Refer to specific details at each venue regarding accessing the stadium/park. 

Can I take a seat with me?
You can in some Test match venues. Check local entry conditions for details.

Can I take an umbrella?
You can take an umbrella to most venues. Check local entry conditions for details.

How long is a Twenty20 match?
Each innings is scheduled to take 1 hour 20 minutes (unless all batsmen are out earlier).  The innings break is usually 20 minutes (unless the first innings runs over time, then it can be shortened to no less than 10 minutes).

Can I take a banner/sign with me?
Yes you can however they cannot be placed over any signage or be obscene, offensive or abusive. 

Is there any healthy food available to purchase at grounds? 
Yes some grounds have sandwiches, fruit, rolls, juice and other healthier options for sale.  If you have special dietary requirements we suggest you phone the venue to check what is available for you. 

Where can I obtain replica shirts and other cricket merchandise?
You can buy replica gear at a number of outlets that sell Canterbury of New Zealand products or buy in advance from our online store.

Is there a reserve day if the match is rained out? 
No, due to the tight tour schedules no reserve days are held. If a match is abandoned due to rain check the New Zealand Cricket refund policy, as you may be eligible for a refund. 

What is the D/L score displayed on the scoreboard during matches? 

It's the Duckworth/Lewis Method, used to determine the result of the match if it was terminated at that exact moment (usually due to rain or poor light), provided each team has faced 20 overs, as this constitutes a match. The ‘D/L score’ is only shown during the innings of the team batting second. If the match is terminated and the score of the team batting second is:

  • One or more runs greater than the ‘D/L score', they are declared the winner
  • One or more runs less than the ‘D/L score', the team batting first is declared the winner
  • The same as the 'D/L score', the match is declared a tie.

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